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Compliance Officer

2 months ago

West Palm Beach, Florida, United States Lutheran Services Florida Full time
Job Summary

Lutheran Services Florida (LSF) is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance in our Head Start/Early Head Start Programs.

Key Responsibilities
  • Monitor and track quality and compliance activities across assigned programs/sites, including education files, licensing requirements, referral systems, and ERSEA systems.
  • Assess curriculum implementation and provide CLASS observations for teaching staff as needed.
  • Perform internal audits of Head Start Management Systems, including Program Governance, Recordkeeping and Reporting, Self-Assessment, Planning, Fiscal, ERSEA, Communication, Human Resources, Facilities, Materials & Equipment, and Ongoing Monitoring.
  • Supervise the work activities of Quality Assurance Specialists and evaluate self-assessment results and improvement plans.
  • Assist in the provision of parent training and meet with site managers/liaisons to discuss compliance outcomes and new developments in the Head Start Program.
  • Generate and analyze reports to implement strategies for continuous quality improvements.
  • Prepare monthly narrative reports outlining compliance activities, concerns, and recommendations.
  • Work with staff to maintain an effective, informative, supportive, and inviting environment for staff, children, parents, and community volunteers.
  • Participate in strategic planning for quality assurance initiatives and maintain confidentiality with respect to HS/EHS children, families, and staff.
  • Attend training and workshops as directed and perform other related duties as assigned.
Requirements
  • Bachelor's Degree in Social Services, Human Services, Business Administration, Public Administration, or a related field. Master's degree preferred.
  • Two years of experience working in a social service or not-for-profit organization, one year in a supervisory or leadership position, relevant knowledge of Head Start Program operations, quality inspections, and auditing.
  • Experience with implementation of Corrective Action Plans and follow-up, computer knowledge of tools, concepts, and methodologies of QA, and knowledge of relevant federal, state, and local regulatory requirements.
  • Successful completion of a Level II background screening, local criminal record check, and drug screening prior to hiring.
Competencies
  • Attention to detail
  • Communication skills - verbal and written
  • Data collection, management, and analysis
  • Problem analysis and problem-solving
  • Planning and organizing
  • Decision-making
  • Customer service-oriented
  • Teamwork
Why Work for LSF?

LSF offers a wide range of programs across the state of Florida, serving diverse populations in need. As a Mission-Driven staff member, you will become part of the LSF community while transforming the lives of those in need. Our staff find growth opportunities as they explore areas of interest within the organization.

LSF offers an amazing benefits package, including medical, dental, and vision insurance, Teladoc, Employee Assistance Program, employer-paid life insurance, 13 paid holidays, generous PTO policy, 403(b) Retirement plan, and tuition reimbursement.