Senior Engineer

3 days ago


Wilton, Connecticut, United States ASML US, LLC Full time
Job Description

We are seeking a Senior Engineer - Customer Support to join our team at ASML US, LLC in Wilton. As a key member of our customer support organization, you will be responsible for providing expert technical support to our customers across various regions.

Your primary focus will be on understanding complex modules at platform level, complex system at platform level, or complex business drivers at system level, and translating (internal) customer requirements into product capabilities and options regarding all competencies (imaging/overlay/productivity/metrology).

You will also develop and maintain a network across several functional areas to drive solutions for structural problems within all competencies and deal with (internal) customers. Additionally, you will figure out what needs to be done in specific, dynamic situations using your own professional judgment and dealing with complex upgrades that take 1-2 weeks to implement at (internal) customer site; solve situations which are difficult but have occurred before, minimizes impact on (internal) customer's work in progress regarding a competency and adjacent options.



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