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Spanish Language Insurance Support Professional

3 weeks ago


Gaithersburg, Maryland, United States State Farm Insurance Full time

About Us

We are a leading insurance company dedicated to providing exceptional service to our customers. Our team members are passionate about helping people protect what matters most to them.

Job Description

As a Multilingual Insurance Customer Service Representative, you will be responsible for:

  • Establishing customer relationships and following up with customers, as needed
  • Providing prompt, accurate, and friendly customer service
  • Using a customer-focused, needs-based review process to educate customers about insurance options

Responsibilities

You will work closely with our team to provide exceptional customer service and support our business growth. This includes:

  • Maintaining a strong work ethic with a total commitment to success each day
  • Working in a team environment to achieve common goals
  • Providing timely and thorough activity reports to your agent

Benefits

We offer a competitive benefits package, including:

  • Hourly pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within our office

Requirements

To be successful in this role, you must have:

  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Ability to work in a team environment
  • Ability to multi-task
  • Bilingual - Spanish required
  • Property & Casualty license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education