Heavy Duty Service Technician
6 days ago
Estimated Salary: $55,000 - $65,000 per year
About Us
We are a leading provider of heavy-duty diesel repair services at TruckPro. Our team is committed to delivering exceptional customer service and maintaining the highest standards of quality in our work.
Job Description
We are seeking a skilled Heavy Duty Service Technician to join our team. The successful candidate will be responsible for determining problems and services by listening to customers' descriptions of symptoms, clarifying description problems, conducting inspections, checking maintenance records, and examining service schedules.
- Determine problems and services by listening to customers' descriptions of symptoms, clarifying description problems, conducting inspections, checking maintenance records, and examining service schedules.
- Discuss repairs and findings with mechanics and document accordingly.
- Verify warranty and service contract coverage by examining records.
- Obtain authorizations and produce estimates by costing materials, supplies, and labor.
- Prepare repair orders by describing symptoms, problems, and causes discovered.
- Maintain customer rapport by explaining estimates and expected return of vehicle.
- Maintain customer records by recording problems and corrective actions planned.
- Obtain parts for mechanics and assist with maintenance of shop equipment.
Required Skills and Qualifications
The ideal candidate will have related work experience as a Service Writer or Lead Mechanic, knowledge of medium/heavy-duty diesel trucks & trailers required, comprehensive understanding of service and repair operations in the truck industry, excellent customer service skills, professional written and verbal communication skills, organizational and multi-tasking skills needed to thrive in a fast-paced environment, and proficiency with MS Office Suite products with ability to conduct basic tasks in Excel.
Benefits
We offer a range of benefits to our employees, including:
- Medical/Dental/Vision Insurance
- 401k with Company Match
- Life Insurance
- Paid Time Off 15 days per year
- Health Savings Account with Company Match
- Paid Training
- Year-round work - no hours cut
- Daytime Work hours
Others
We are an equal opportunities employer and welcome applications from all qualified candidates.
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