Hospitality Expert

3 days ago


Geneva, New York, United States Essex Hotel Management Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the Fairfield by Marriott Geneva Finger Lakes, managed by Essex Hotel Management. This is a full-time opportunity with a competitive salary.

Estimated Salary: $50,000 - $70,000 per year

About Our Team

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace where equal opportunity is extended to all. We value relationships, performance, and diversity.

Key Responsibilities
  1. Ensure a positive experience for all guests and visitors.
  2. Process check-ins and check-outs efficiently and accurately.
  3. Respond to phone calls and emails in a timely manner.
  4. Provide information about hotel amenities, services, and local attractions.
  5. Resolve guest complaints in a timely and effective manner.
  6. Maintain a clean and organized front desk area.
Requirements
  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and accuracy.
  • Proficient in Microsoft Office and other computer programs.
  • Ability to work a flexible schedule, including weekends and holidays.


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