Account Representative

2 months ago


Kenner, Louisiana, United States Chad Wood - State Farm Agent Full time
Job Overview

As a valued member of the Chad Wood - State Farm Agent team, you will play a crucial role in delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized support and follow-up as needed.
  • Customer Service: Offer prompt, accurate, and friendly service to customers, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Utilize a customer-focused approach to educate customers about insurance options, ensuring they receive the best possible solutions for their needs.
  • Communication and Collaboration: Employ excellent communication skills to efficiently meet customer needs while promoting business development, coordinating with other agency team members as necessary.
Requirements
  • Customer Service Focus: Demonstrate a strong commitment to delivering exceptional customer service, with a focus on building trust and loyalty.
  • Effective Communication: Possess excellent communication skills, enabling you to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Exhibit proactive problem-solving skills, ensuring that customer concerns are addressed promptly and efficiently.
Benefits
  • Competitive Compensation: Enjoy hourly pay plus commission/bonus opportunities, reflecting your hard work and dedication.
  • Professional Growth: Take advantage of opportunities for advancement within the agency, further developing your skills and expertise.
  • Work-Life Balance: Enjoy paid time off (vacation and personal/sick days) and flexible work-from-home options, allowing you to maintain a healthy work-life balance.
  • Valuable Experience: Gain valuable career-building experience, enhancing your skills and knowledge in the insurance industry.


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