Healthcare Customer Service Representative

7 days ago


Akron, Ohio, United States Planned Parenthood of Greater Ohio Full time

At Planned Parenthood of Greater Ohio, we are seeking a dedicated and customer-focused individual to join our team as a full-time Bilingual Call Center Representative. This role is ideal for someone who is passionate about providing exceptional service to patients and families in need.

About the Job

This position will be responsible for answering calls, scheduling appointments, problem-solving, and triaging questions to appropriate parties. You will also provide general health and contraceptive information, collect patient data accurately, and communicate effectively with patients from diverse backgrounds.

Key Responsibilities
  • Answering calls and scheduling appointments efficiently
  • Providing accurate and clear information about services and appointments
  • Collecting relevant information to determine appointment types
  • Screening clients for financial status and discussing funding options
  • Problem-solving and triaging calls to medical personnel
Requirements

To be successful in this role, you will need:

  • High school diploma or G.E.D.
  • Minimum 1 year of experience in healthcare or customer service
  • Bilingual English/Spanish proficiency
  • Strong communication and technical skills
Salary and Benefits

We offer a competitive salary of $18.00 per hour and a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional growth and development.



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