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Customer Service Representative

2 months ago


Seattle, Washington, United States Exela Enterprise Solutions Full time
About the Role

As a Customer Service Representative at Exela Enterprise Solutions, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Key Responsibilities
  • Document Collection and Delivery: Collect and deliver specimens throughout the hospital campus.
  • Mail and Envelope Management: Separate incoming mail and interoffice envelopes.
  • Task Prioritization: Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Verification and Quality Control: Perform verification tasks as required, checking for accuracy and identifying errors.
  • Client Support: Answer client questions and respond to requests.
  • Equipment Operation: Operate peripheral equipment as part of the data entry process.
  • Process Improvement: Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Health and Safety: Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Security and Compliance: Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Adaptability and Flexibility: Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work Environment: Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
  • Physical Demands: Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications
  • Education: High school diploma or equivalent.
  • Language Skills: Proficiency in reading, writing, and speaking English.
  • Physical Abilities: Ability to work at a mail machine for extended periods, stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
  • Walking and Vision: Ability to walk for extended periods of time throughout the work day and close vision and ability to focus are necessary for performing tasks accurately.
  • Experience: Experience with data entry is desirable.
  • Repetitive Motion: Ability to engage in repetitive motion activities like twisting, bending, and climbing.
Compensation

The pay range for this position starts at $19.97; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.