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Automated Call Testing Expert
2 weeks ago
**Company Overview:**
ClifyX is a leading provider of innovative solutions in the telecommunications industry. We offer a range of services, including automated call testing solutions, to help our clients deliver high-quality customer experiences.
Job Description:
The IVR QA Lead will play a critical role in ensuring the success of our automated call testing solutions. This individual will be responsible for developing and implementing testing strategies, collaborating with cross-functional teams, and providing expertise in IVR automation.
Key Responsibilities:
- Develop and implement testing strategies for IVR systems to ensure high-quality results
- Work collaboratively with cross-functional teams to ensure seamless integration and deployment of testing solutions
- Provide training and support to team members on IVR automation tools and techniques
- Identify and prioritize areas for improvement in testing processes and procedures
Requirements:
- 8-10 years of experience in IT with 5+ years in testing and working with tools like ALM
- 3+ years of experience in IVR automation using Cyara or similar tools
- Proven leadership skills with experience in managing large teams
- Excellent understanding of Agile methodologies and Jira tool
- Strong technical skills in Unix systems, SQL, and Webservices (SOAP and REST)