Medical Services Representative

7 days ago


Murray, Kentucky, United States Quipt Home Medical Full time

Discover a fulfilling career at Quipt Home Medical, where you'll make a real difference in people's lives.

About Us

We're a leading provider of clinical respiratory equipment and services, dedicated to delivering exceptional patient care and support.

Salary Range

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.

Job Description

As a Customer Service Representative, you will be the primary point of contact for patients, caregivers, referral sources, and commercial accounts. Your key responsibilities will include:

  • Providing information and responding to inquiries about products and services in a timely and courteous manner.

  • Handling and resolving customer complaints using problem-solving skills and follow-up logs.

  • Receiving, qualifying, and processing customer orders according to procedure, ensuring accuracy and efficiency.

  • Investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints.

  • Ensuring that all assigned procedures, including billing, posting, insurance, denials, inquiries, orders, and paperwork, are processed accurately and in a timely manner.

  • Maintaining patient files and information up-to-date at all times.

  • Participating in company training programs and continually developing knowledge and skills in all areas of your job.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A High School Diploma or equivalent.

  • Previous experience in a Clerical or Customer Service environment.

  • Knowledge of Microsoft Office (Word, Excel) and proficient general office skills (typing, computer, fax, filing, multiple phone line).

  • Strong communication skills with capacity to make independent decisions.

  • Medicare/Medicaid and insurance billing, bookkeeping, or medical office experience preferred.

Benefits

We offer a comprehensive benefits package, including:

  • Medical Insurance - multiple plans to choose from.

  • Dental & Vision Insurance.

  • Short Term Disability & Long Term Disability Options.

  • Life Insurance.

  • Generous PTO plan.

  • Paid Holidays.

  • 401K.

  • 401K match.

  • Competitive Pay.

Continuing Education

We invest in our employees' growth and development through designated training programs and off-site training sessions as required by management.



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