Shift Lead

2 weeks ago

Palmer, Massachusetts, United States Taco Bell Full time
Shift Lead Job Description

As a Shift Lead at Taco Bell, you will play a key role in ensuring the success of our restaurant. Your responsibilities will include:

Ensuring consistent customer satisfaction by executing the MIC Success Routine and completing responsibilities under People, Customers, and Service.

Managing subordinate employees and providing direction to ensure a smooth shift operation.

Maintaining a clean and safe environment by overseeing proper product preparation, rotation, portioning, cooking, and holding times.

Assisting with restaurant cleanliness and ensuring health and safety standards are followed at all times.

Performing other duties as required by the manager.

Requirements and Essential Functions:

Must be at least 18 years old.

Must pass background check criteria.

Must have reliable transportation.

Able to do basic math and stock shelves and coolers.

Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

Benefits of Joining Our Team:

Excellent base pay and bonus incentives.

Free Employee Meals.

Paid Time Off.

Advancement Opportunities.

Learn New Skills.

Meet People.

Role:

Support the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction.

Execute the MIC Success Routine and ensure responsibilities under People, Customers, and Service are completed.

Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

Ensure that all employees present a neat clean appearance and wear company uniform.

Personally demonstrate the Customer needs are the highest priority.

Ensure food safety, quality, and accuracy of orders.

Resolve customer complaints quickly while maintaining positive customer relations.

Greets customers with a smile, is polite and pleasant when speaking with customers.

Works with urgency.

Works with management and fellow employees.

Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.



Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance.

Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks. Provides appropriate notice when unable to be at work.

Understands and uses approved time-keeping system, including accurately recording all hours worked.

Initiative and Energy.

Takes action without being told, goes beyond what is simply required, and maintains a high activity level.

Developing People.

Provide regular feedback to the RGM on the performance of Team Members.

Provide ongoing constructive and complimentary feedback to Team Members.

Actively participates in the training of Team Members.

Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner.

Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.

Oversee proper product preparation, rotation, portioning, cooking, and holding times.

Assist RGM with restaurant cleanliness and ensure health and safety standards are followed at all times.

Perform other duties as required by manager.

Job Requirements and Essential Functions:

Strong preference for internal promote from Hourly Champion position.

Must be at least 18 years old.

Must pass background check criteria.

Must have reliable transportation.

Able to do basic math.

Able to stock shelves and coolers.

Able to oversee and manage subordinate employees and provide direction.

Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.



Able to clean the parking lot and grounds surrounding the restaurant.

Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business.

The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Important Note:

Applicants will be applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be the only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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