Watch Sales Associate

3 weeks ago

Charlotte, North Carolina, United States Reeds Jewelers Full time
Job Title: Watch Sales Specialist

Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer's SouthPark Mall location? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

Job Summary

The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding assets.

Key Responsibilities
  • Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
  • Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
  • Assists Boutique Manager with execution of store marketing initiatives
Customer Service
  • Provides superior customer service
  • Greets all customers
  • Offers assistance in accordance with store customer rotation system
  • Answers all customer questions, offers alternate product if requested product is not available
  • Seeks assistance when unable to fully meet customer needs
  • Processes customer repairs when requested
  • Sends thank you notes to customers within two weeks of a purchase
  • Maintains store log of customer product requests
Operations
  • Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
  • Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
  • Ensures facility maintenance, presentation and organization
  • Exhibits proficiency in computer programs used by the Company
Requirements
  • 2+ years retail sales experience required; luxury experience a plus
  • Previous clienteling experience
  • Demonstrated ability to learn a technical product strongly preferred
  • Ability to type and use e-mail required
  • Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
  • Ability to develop extensive brand and product knowledge
  • Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
  • Spanish and/or Portuguese language skills strongly preferred

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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