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Hospitality Server

2 months ago

Phoenix, Arizona, United States Gilbertsunnews Full time

Position Title: Server

Reports To: General Manager/Manager/Assistant Manager

FLSA Status: Non-Exempt

Schedule Details: Full Time and Part Time with Rotating Shifts including Day, Night, and Weekends

Department: Front of House

Compensation: $9 - $12 per hour

Licenses Required: Food Handlers and Basic Liquor Law & Server Certification Course

Work Authorization: United States (Required)

Overview: We are seeking a dedicated and personable server to enhance our team. This role is crucial in delivering outstanding customer service and ensuring guest satisfaction. Your primary objective will be to create an exceptional dining experience for our patrons.

Key Responsibilities:

  • Deliver exemplary customer service
  • Adhere to responsible alcohol service protocols
  • Continuously aim for optimal customer satisfaction
  • Welcome guests and present menus
  • Make recommendations based on guest preferences
  • Accurately take and serve food and non-alcoholic beverage orders
  • Encourage additional purchases when suitable
  • Set up and maintain table arrangements
  • Ensure cleanliness and organization of tables at all times
  • Verify product quality before serving
  • Process checks and handle payments
  • Collaborate effectively with kitchen and serving staff
  • Comply with all health department regulations and customer service standards
  • Assist customers with any service-related inquiries

Qualifications:

  • Minimum of 1 year experience in a serving role
  • Ability to foster positive working relationships with colleagues and guests
  • Experience with cash registers and ordering systems
  • Strong critical thinking and problem-solving abilities
  • Team-oriented mindset
  • Excellent time management skills
  • Outstanding interpersonal and communication skills
  • Active listening capabilities
  • Good physical stamina
  • Customer-focused approach
  • Food safety training is a plus
  • Knowledge of beer and wine is advantageous
  • Able to thrive in a fast-paced environment
  • Skilled in multitasking and prioritizing tasks
  • Physical capability to stand and move throughout the shift
  • Self-motivated and proactive
  • Able to memorize complex orders quickly
  • High school diploma or equivalent
  • Legally permitted to work in establishments serving alcohol
  • Willingness to work early mornings, evenings, and weekends
  • Physically capable of lifting up to 25 pounds or more
  • Must pass a background check
  • Proficient in reading and writing

Physical Demands: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The specific statements provided in this description are not intended to be exhaustive. They represent typical elements and criteria necessary to perform the job successfully. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.