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Technical Support Specialist
2 months ago
We are seeking a dedicated Technical Support Specialist to provide exceptional assistance in our IT department. The ideal candidate will be responsible for a variety of essential functions, including:
- Troubleshooting and offering network assistance to end-users.
- Resolving daily PC-related issues for users within the organization.
- Assisting with basic programming and configuration for product labeling.
- Managing the procurement, setup, and maintenance of printers and computers.
- Executing installations, software upgrades, and testing procedures.
- Documenting IT maintenance activities and monitoring system performance.
- Configuring and deploying routers, switches, and other networking devices.
- Overseeing and tracking electronic inventory.
- Maintaining comprehensive IT documentation of standard operating procedures.
Qualifications: Candidates should possess a Certificate or Degree in Information Technology, along with a minimum of three years of experience in technical support. Exceptional communication and customer service skills are essential, along with strong problem-solving and analytical abilities. The candidate must be capable of addressing a diverse range of technical challenges. Familiarity with Help Desk operations, Microsoft Suite (both cloud and on-premises), networking, and end-user protection systems is crucial. Experience with manufacturing ERP systems is preferred. This is a full-time position offering a comprehensive benefits package.
