Restaurant Operations Manager
3 weeks ago
The Kizuki Ramen Restaurant Captain is a dynamic leader responsible for executing daily operations plans, ensuring high-quality customer service, and maintaining exceptional standards of excellence. As a key member of the restaurant team, you will train and develop staff, manage inventory, and drive sales growth.
Key Responsibilities:
- Maintain a friendly and courteous demeanor when interacting with customers and internal stakeholders.
- Train and elevate Back of the House and Front of the House standards to ensure consistent quality.
- Communicate goals and rally the team during busy shifts, removing obstacles and driving results.
- Manage inventory levels, shipments, cleaning schedules, and other tasks efficiently.
- Solve problems quickly, including team member training gaps, irate customer issues, and inventory discrepancies.
- Effectively communicate standards and cooking methods to staff, provide clear instructions, and engage with customers professionally.
- Work long hours in a fast-paced environment, often on your feet near hot cooking elements.
- Train and support Back of the House and Front of the House staff to achieve productivity and efficiency.
- Maintain equipment, perform repairs, and follow up on menu changes based on seasonal availability.
- Conduct daily quality checks and adhere to company standards.
- Perform other duties as assigned by the Restaurant Manager.
Requirements:
- High school diploma or equivalent required.
- Possess excellent communication and problem-solving skills.
- Able to utilize company tools, such as scheduling software and MS Office.
- Available to work during the restaurant's operating hours.
- Meet store operating policies and standards, including quality, service, and safety requirements.
- Hold valid permits, such as an alcohol server's permit and Food Handlers Permit.
- Develop positive working relationships with colleagues and maintain open communication.
- Ability to adapt to a fast-paced environment and train team members effectively.
- Strong organizational, interpersonal, and problem-solving skills.
- Entrepreneurial mentality with experience in a sales-focused environment.
Compensation and Benefits:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for advancement.
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