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Patient Advocate

2 months ago

Virginia Beach, Virginia, United States Sentara Full time

Job Summary

As a Patient Advocate at Sentara, you will play a critical role in facilitating and promoting continuous quality improvements in the delivery of patient care. Your primary responsibility will be to maintain active interfaces between internal and external customers, including patients, family members, visitors, medical staff, and risk management teams. You will also be responsible for maintaining a data system of customer issues to identify areas for improvement.

Key Responsibilities:

  • Maintain active interfaces between internal and external customers to ensure seamless communication and resolution of issues.
  • Develop and implement strategies to improve patient satisfaction and quality of care.
  • Collaborate with medical staff and risk management teams to resolve complex customer issues.
  • Provide education and training to staff on patient satisfaction and quality improvement initiatives.
  • Protect patient rights and advocate on behalf of patients and their families when necessary.

Requirements:

  • Minimum two years of experience in a customer-facing role, preferably in a healthcare setting.
  • Proven track record of conflict resolution and customer service skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications:

  • Bachelor's degree in a related field, such as healthcare administration or business.
  • Experience in a leadership or management role.
  • Certification in conflict resolution or customer service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.