Collision Repair Team Member
4 weeks ago
About the Role:
The Estimator and Customer Service Specialist will play a pivotal role in ensuring exceptional customer experiences while creating estimates, coordinating repair needs, and communicating effectively with customers and insurance companies throughout the repair process.
Key Responsibilities:
- Document and update customer interactions efficiently and accurately.
- Provide timely and accurate information to customers, guiding them through the repair process and ensuring excellent customer service.
- Ensure compliance with insurance client requirements, processes, and metrics.
- Communicate customer requests and needs to the appropriate team members.
- Participate in daily production walks with the Management Team.
- Maintain the store's KPIs by maximizing role performance.
Requirements:
- Knowledge of repairs and OE guidelines.
- High School Diploma or equivalent.
- Awareness of where to look for answers.
- Basic Computer Skills.
- Compliance for DRP's Minimum of 1-year experience.
- Valid Driver's License.
Benefits:
- Annual Paid Time Off (PTO) plans.
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
About Us:
The Boyd Group is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
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