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Store Operations Manager
2 months ago
Town Pump is seeking a highly skilled and experienced Store Operations Manager to oversee the day-to-day operations of our retail stores. As a key member of our team, you will be responsible for ensuring that our stores are running efficiently and effectively, while also providing exceptional customer service.
Key Responsibilities:
- Leadership and Supervision: Provide guidance and direction to store staff, ensuring that they are equipped to meet the needs of our customers and achieve sales targets.
- Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and loss prevention.
- Customer Service: Ensure that our customers receive exceptional service, responding to their needs and resolving any issues promptly and professionally.
- Recruitment and Training: Recruit, train, and develop store staff, ensuring that they have the skills and knowledge required to succeed in their roles.
- Performance Management: Monitor and manage store performance, identifying areas for improvement and implementing strategies to drive sales growth and customer satisfaction.
- Compliance and Risk Management: Ensure that the store is compliant with all relevant laws and regulations, and that risk is managed effectively.
- Communication and Collaboration: Communicate effectively with store staff, management, and other stakeholders, ensuring that everyone is aligned and working towards common goals.
Requirements:
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience: Minimum 3 years of experience in a retail management role, with a proven track record of success.
- Skills: Strong leadership and communication skills, with the ability to motivate and inspire store staff. Excellent customer service skills, with the ability to resolve customer complaints and issues promptly and professionally.
- Certifications: Valid driver's license and a clean driving record.
What We Offer:
- Competitive Salary: A competitive salary and bonus structure, reflecting your value to the company.
- Benefits: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and education reimbursement program.
- Opportunities for Advancement: Opportunities for career advancement and professional growth, within a dynamic and fast-paced retail environment.