Membership Services Representative

5 days ago


Maryville, Illinois, United States Gateway Region YMCA Full time

Gateway Region YMCA Overview

We are seeking a dynamic and customer-focused individual to join our team as a Membership Services Representative. In this role, you will be responsible for implementing membership policies, managing HRIS operating systems, and providing exceptional service to members and guests.

Job Summary

This is a full-time position that requires a high school diploma or equivalent, excellent interpersonal and problem-solving skills, and previous customer service experience. The ideal candidate will have a basic knowledge of computers and be able to effectively relate to diverse groups of people.

Main Responsibilities

  • Partner with the branch management team to implement membership policies and all systems that support branch membership, program, and marketing objectives.
  • Enter membership and program registration data into HRIS operating system with accuracy.
  • Greet and engage with members, ensuring all guests and program participants have been verified before entering the branch.
  • Process all HRIS operating system transactions with precision and perform daily close out and drawer count.
  • Participate in member challenges and recruit participants to drive engagement.
  • Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
  • E nsure established processes for touring and following up with membership inquiries are followed.
  • Assist in achieving membership department strategic plan goals.
  • Provide feedback and offer solutions regarding gaps in service and/or member concerns.
  • Work towards self-development to stay current on customer service, sales, and 'Leader' procedures & practices.
  • Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills.
  • Effectively handle conflict and member complaints with support from the center Membership Director.
  • Perform all other duties as assigned.

Benefits

  • 403(b) Retirement Savings with 12% employer contribution after completing 1,000 hours of service within any two 12-month periods.
  • Retirement fund of 12% per pay period.
  • 20% Discount on tuition at Missouri Baptist University.
  • Free individual membership to YMCA nationwide.
  • Discounts on YMCA programs.
  • Discounts on YMCA Childcare.

Salary: $45,000 - $55,000 per year based on location and qualifications.



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