Membership Services Representative
5 days ago
Gateway Region YMCA Overview
We are seeking a dynamic and customer-focused individual to join our team as a Membership Services Representative. In this role, you will be responsible for implementing membership policies, managing HRIS operating systems, and providing exceptional service to members and guests.
Job Summary
This is a full-time position that requires a high school diploma or equivalent, excellent interpersonal and problem-solving skills, and previous customer service experience. The ideal candidate will have a basic knowledge of computers and be able to effectively relate to diverse groups of people.
Main Responsibilities
- Partner with the branch management team to implement membership policies and all systems that support branch membership, program, and marketing objectives.
- Enter membership and program registration data into HRIS operating system with accuracy.
- Greet and engage with members, ensuring all guests and program participants have been verified before entering the branch.
- Process all HRIS operating system transactions with precision and perform daily close out and drawer count.
- Participate in member challenges and recruit participants to drive engagement.
- Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
- E nsure established processes for touring and following up with membership inquiries are followed.
- Assist in achieving membership department strategic plan goals.
- Provide feedback and offer solutions regarding gaps in service and/or member concerns.
- Work towards self-development to stay current on customer service, sales, and 'Leader' procedures & practices.
- Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills.
- Effectively handle conflict and member complaints with support from the center Membership Director.
- Perform all other duties as assigned.
Benefits
- 403(b) Retirement Savings with 12% employer contribution after completing 1,000 hours of service within any two 12-month periods.
- Retirement fund of 12% per pay period.
- 20% Discount on tuition at Missouri Baptist University.
- Free individual membership to YMCA nationwide.
- Discounts on YMCA programs.
- Discounts on YMCA Childcare.
Salary: $45,000 - $55,000 per year based on location and qualifications.
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