Digital Customer Experience Specialist

4 weeks ago

Princeton, New Jersey, United States ZS Full time
Transforming Global Healthcare and Beyond

ZS is a place where passion changes lives. As a management consulting and technology firm, our most valuable asset is our people. Here, you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business, including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy, and more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more.

Key Responsibilities
  • Leverage problem-solving skills and frameworks to develop solutions to client business problems.
  • Assist in structuring and conducting market research and/or desk research to derive insights and contribute to client decision making.
  • Design custom analyses using tools like Excel, Access, Confirmit, and ZS's proprietary software.
  • Synthesize and communicate results to clients and ZS teams through oral and written presentations.
  • Assist in developing client relationships and serve as a key point of contact on aspects of projects.
  • Actively support management of the program plan and conduct regular status updates with the client – risk and issue mitigation.
  • Drive the project forward to ensure project goals and deadlines are met.
  • Advance problem-solving skills and improve ZS's capabilities.
  • Guide and mentor Associates on teams.

Qualifications
  • PhD with a bachelor's degree in a field with quantitative coursework such as business, economics, marketing, psychology, physical or life sciences, and social sciences.
  • In lieu of a PhD, 2-5 years of relevant post-collegiate work experience may substitute.
  • A demonstrated record of academic success is required.
  • High motivation, good work ethic, maturity, and personal initiative.
  • Strong oral and written communication skills.
  • Empathy, adaptability, and high personal impact.
  • Strong attention to detail, with a quality-focused mindset.
  • Self-discipline for planning and organizing tasks.
  • Aptitude for, and enjoyment of, team leadership.

Perks and Benefits
ZS offers a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com

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