Customer Experience Analyst

3 weeks ago


Spartanburg, South Carolina, United States Havepurpose Full time
Job Title: Customer Experience Analyst

At Havepurpose, we are seeking a highly skilled Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will play a critical role in gathering and interpreting data on customer satisfaction, analyzing feedback, and creating reports for the company and management teams.

Key Responsibilities:
  • Collect and analyze customer feedback to identify areas for improvement
  • Develop and implement strategies to enhance customer experience
  • Collaborate with cross-functional teams to drive business results
  • Provide data-driven insights to inform business decisions
  • Develop and maintain consumer journey mapping to diagram visually the user flow through our sites
Requirements:
  • Bachelor's degree or relevant experience
  • Minimum of 5 years relevant experience or the equivalent combination of education and experience
  • Minimum of 2 years of previous experience in a call center environment
  • Excellent written and verbal communications skills
  • Ability to work in a dynamic, high-volume, fast-paced environment
Preferred Qualifications:
  • Experience in the lending and loan servicing industry
  • Knowledge of FUSE and experience supporting FUSE, Online, Nucleus, Kabana
  • Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products
What We Offer:
  • Competitive wages
  • Life/health benefits
  • 401(k) savings plan
  • Educational assistance
  • Paid vacation/holidays
  • Employee discounts
  • Work-life balance
  • Business casual environment
  • Paid volunteer time off
  • Rewards and recognition program
  • EAP


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