Member Relationship Specialist

2 weeks ago

Carthage, New York, United States Northern Credit Union Full time
Job Title: Member Relationship Specialist - Experienced Lender

Northern Credit Union is seeking a highly skilled Member Relationship Specialist - Experienced Lender to join our team. As a key member of our Relationship Center network, you will be responsible for delivering exceptional member service and building strong relationships with our members.

Key Responsibilities:
  • Proactively serve as a role model and demonstrate individual commitment to Northern's Ownership philosophy by exhibiting high energy, a positive attitude, creativity, and passion for member service.
  • Establish and retain relationships with members and potential members by providing trusted advice in every lending and member service experience.
  • Effectively process and fund all phases of loan activities, including reviewing loan applications, ordering and reviewing documents, and interpreting and negotiating conditions set by Underwriting.
  • Demonstrate increased member awareness of alternative and convenient service delivery channels, including Smart Office and Video Banking technology.
  • Support relationship center needs through efficient processes, including performing opening and closing Relationship Center processes, ATM cash replenishment, and peer balancing.
Requirements:
  • Associate's Degree from an accredited college or university is preferred.
  • Two to five years of experience within the financial industry and 2+ years of lending experience is required.
  • Must be technologically savvy, especially as it relates to self-service options, and keep abreast of evolving consumer needs and trends.
  • Proven ability to work under pressure and remain calm in tense situations with both internal and external owners.
  • Proven ability and maturity to handle confidential/sensitive information in a professional manner.
Working Conditions:

This is a hybrid work environment with local travel to Northern's Relationship Centers required.

Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

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