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Site Reliability Engineer

2 months ago

United, United States Frontline Education Full time
Job Title: Site Reliability Engineer

We are seeking a highly skilled Site Reliability Engineer to join our team at Frontline Education. As a Site Reliability Engineer, you will be responsible for ensuring the availability, scalability, and performance of our Frontline application environments.

Key Responsibilities:
  • Ensure 24x7 availability of Frontline production application systems
  • Drive focused initiatives that improve operational efficiency and scalability of the platform and applications
  • Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization
  • Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management, and visibility of our services
  • Understand modern software security and secure software systems with cloud-based infrastructure
  • Provide full-stack diagnostics and determine root cause of internal problems
  • Analyze operational performance which support delivering improvements to critical related system metrics & KPIs
  • Examine all areas of infrastructure and applications for improvement and suggest changes, rather than wait for direction
  • Safeguard application information against accidental or unauthorized damage, modification, or disclosure
  • Build and maintain redundant systems and procedures for high availability and disaster recovery
  • Develop integrated workflows for our support teams
  • Own the customer experience - think and act in ways that put our customers first, provide them a great digital experience, and make them promoters of our products and services
  • Respond to and help troubleshoot incidents
  • Participate in a 24x7 on-call rotation
Requirements:
  • 3+ years of extensive experience with Infrastructure as a Code (IaaC) and Desired State Configuration (DSC) tools such as Terraform and Chef
  • 3+ years of experience packaging, deploying, and managing containerized workloads running in common PaaS solutions (i.e. Docker, Kubernetes)
  • 3+ years expertise in managing AWS infrastructure at scale including expertise in the following services: EC2, S3, Elastic Load Balancing, Lambda, Route 53, ECS, SQS, CloudWatch
  • Prior experience working in a DevOps or SRE environment
  • Highly experienced with automation and scripting using languages such as: PowerShell, Ruby, Go, Python, Bash
  • Large-scale monitoring and reporting experience using ELK stack, Dynatrace, and/or New Relic (or other APM)
  • Experience with IIS management, troubleshooting, and performance monitoring
  • Experience managing web farms in a high-traffic SaaS environment
  • Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative and proactive actions
  • Extensive experience with.NET applications architecture components (caching, content delivery, high availability, load balancing, etc.)
  • Understanding of the Software/Application Development Life Cycle process and experience with implementing and maintaining CI/CD technologies including: TeamCity, Octopus Deploy, GitHub, Jenkins, Codefresh, etc.
  • Knowledge of or experience with most of the following technologies: Active Directory, SSL, FTP, Big-IP F5, T-SQL, MongoDB, MySQL, SQL Server, Nagios, Git, TeamCity, Octopus Deploy, Codefresh, Chef, Salt, Docker, Kubernetes, Kafka, Azure, Linux Server Administration, Bash, Apache
Personal Attributes:
  • Demonstrated experience as a leader and mentor to teammates and co-workers across the organization and take a team-first approach to project and support initiatives
  • Be an enthusiastic learner, user, and advocate of our technologies
  • Has desire to win as a team - make big things happen by working together and being open and willing to try new ideas
  • Strong interpersonal and communications skills (written, verbal, & virtual) with ability to work in a team-oriented, collaborative environment
  • Must have high degree of personal integrity and ability to maintain strict confidentiality
  • Must uphold, safeguard, and promote the organization's values and philosophy relating particularly to corporate ethics, integrity, and priorities
  • Ability to work without supervision on short-term projects
  • Strong drive, self-motivated, logical, with keen attention to detail

We offer a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO. Our company growth has created a promising environment for career advancement and rewarding challenges. We also offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.