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Store Operations Manager

1 month ago

Lake Orion, Michigan, United States Walgreens Full time
Job Description:

As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store in the absence of management. This includes opening and closing the store, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day.

Key Responsibilities:
  • Opens and closes the store, including all required systems start-ups and cash handling.
  • Ensures the floor and stock room are ready for the business day.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Assists with and coaches other team members to work with warehouse and vendor ordering process.
  • Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions and assists in reverse logistics.
  • Maintains accurate inventory counts and ensures proper signage is displayed at the store to support accurate pricing of products.
  • Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
  • Ensures the store is clean, neat, and orderly, and assists with exterior and interior maintenance.
  • Has working knowledge of store systems and store equipment.
  • Assists at Pharmacy out window as requested.
  • Ensures compliance with state and local laws regarding regulated products.
  • Responsible for bag checks of team members before leaving the store.
  • Complies with all company policies and procedures.
Requirements:
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
Preferred Qualifications:
  • Prefer the knowledge of store inventory control.