Host
11 hours ago
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort Surfside Beach
We are seeking a skilled and friendly Restaurant Host to provide exceptional guest experiences. As a Restaurant Host, you will be responsible for ensuring the prompt recognition and seating of all guests and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience.
Key Responsibilities:
• Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Engage and create a positive experience for guests.
• Greet and seat guests at appropriate tables in a timely manner, providing menus and occasionally taking drink orders as guests wait for their server.
• Be attentive to guests' needs and assist in providing a pleasant dining experience.
• Assist cashier in collection of cash or credit cards from guests and servers as needed.
• Pay out servers' and service attendants' tips if appropriate.
• Properly take reservations as well as room service orders.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established side work.
• Answer all phone calls according to standards.
• Maintain knowledge of menus and current or daily specials.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.
• Maintain a friendly attitude, attending all guests in an efficient and prompt manner.
• Project a professional manner with an emphasis on hospitality and guest service.
• Maintain a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Support other staff to ensure guest satisfaction.
• Adhere to safety and quality regulations.
• Handle guest complaints and solve problems to the degree possible.
• Perform any other duties as assigned by management.
Requirements:
• High school diploma or equivalent required.
• Minimum 1 year of host and customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail-oriented.
• Must be a team player.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
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