Phone Center Clerk

5 days ago


High Point, North Carolina, United States City of High Point, NC Full time

We are looking for a skilled Phone Center Clerk to join our team at the City of High Point, NC. As a Phone Center Clerk, you will provide customer service over the phone, respond to customer inquiries, and resolve issues in a timely and professional manner.

Your key responsibilities will include answering and directing calls, responding to emails, and resolving customer complaints. You will also be responsible for maintaining accurate records, using computer software to track customer interactions, and staying up-to-date on company policies and procedures.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, be able to work well under pressure, and be able to maintain confidentiality when dealing with sensitive customer information.



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