Customer Service Representative

3 weeks ago


Panama City Beach, Florida, United States Planet 13 Full time
Customer Service Specialist

Planet 13 is seeking a highly skilled Customer Service Specialist to join our team at our brand new dispensary in Panama City Beach. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients, ensuring a seamless and personalized experience.

Responsibilities:
  • Provide accurate and timely information to patients regarding our products and services
  • Verify patient ID and cannabis card status
  • Process transactions and maintain accurate records
  • Assist with inventory management and maintenance of a clean and organized store environment
  • Collaborate with the Dispensary Manager to identify opportunities for events and promotions
  • Support all marketing and sales efforts to ensure sales goals are met
Requirements:
  • At least 2 years of customer service experience in a retail or healthcare setting
  • High school diploma or equivalent
  • Ability to pass a Level 2 Florida State background check and drug testing
Benefits:
  • Competitive pay rates and monthly incentives
  • Health, dental, and vision insurance
  • Paid time off and major holidays
  • Wellness Benefit Plan
  • Sick Time
  • 401k retirement plan
  • Employee discount
  • Early access to wages
  • Cancer and Critical Illness Insurance
  • Life Insurance
Physical Demands:

The physical demands of this role include standing for long periods, frequent walking, and occasional lifting of up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

This role involves working in a fast-paced retail environment with moderate noise levels. You will be exposed to cannabis and cannabis odors, which is a Schedule I controlled substance under federal law.



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