Customer Service Expert
3 weeks ago
Job Description
Tential is a member-owned property and casualty insurer dedicated to serving financially successful families. We're seeking a Customer Service Expert to join our team and provide exceptional service to our members.
About the Role
- Deliver unparalleled customer service with an emphasis on warmth, empathy, and ease, both over the phone and via email
- Support members with billing inquiries, policy changes, and questions related to our online portal
- Gain experience in a fast-paced environment
- Contribute to a team culture based on empathy and service to others
About You
You are a highly motivated individual with excellent communication skills. You're able to multitask, think critically, and solve problems creatively. You're passionate about delivering exceptional service and taking ownership of your work.
Your Skills
- You have excellent communication and interpersonal skills
- You're able to multitask and prioritize tasks effectively
- You're a quick learner and able to adapt to new situations
- You're passionate about delivering exceptional service and taking ownership of your work
What We Offer
We offer a competitive salary of $50,000, a comprehensive paid onboarding program, and a complete set of home office equipment. You'll also be eligible for overtime and the monthly $500 Exceptional Performance bonus.
A Culture of Development
Our company culture is built on feedback, development, and growth. You'll receive regular 1X1's with your manager, and we invest in your professional and personal development through training and Employee Resource Groups (ERGs).
Benefits
- Flexible PTO
- Student loan debt repayment
- Tuition reimbursement
- Headspace membership
Schedule
We offer a hybrid schedule with 3 days in-office and 2 days remote. Your standard schedule will be Monday-Friday, and you'll include up to 8 Saturdays per year and 3 company holidays.
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