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Regional Operations Manager

2 months ago


Henniker, New Hampshire, United States Dunkin' Full time

Position Overview: The Multi-Unit Manager plays a pivotal role in overseeing several Dunkin' locations, typically managing between three to five restaurants. This position reports directly to the Franchise and Director of Operations.

Key Responsibilities:

  • Lead the hiring, training, and development processes for Restaurant Managers and Crew Members.
  • Recognize and reward employee strengths and achievements, fostering a culture of growth.
  • Monitor training progress and provide follow-up to ensure effective learning.
  • Ensure compliance with Dunkin' Brand standards, recipes, and operational systems.
  • Support sales objectives by crafting actionable plans for seasonal forecasts.
  • Collaborate with Restaurant Managers to maintain adherence to financial budgets.
  • Assist in the daily operations of the restaurants, ensuring smooth functionality.
  • Identify and resolve operational challenges while empowering team members to take initiative.

Qualifications:

  • Must be 18 years of age or older.
  • Availability to work on weekends and weekdays.
  • Willingness to travel within the state as needed.