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Customer Service Specialist
2 months ago
POSITION OBJECTIVE
The Special Services Employee (TEMP) Customer Relations Representative is responsible for delivering exceptional service to customers. This role involves:
Key Responsibilities:
1. Providing accurate information to customers regarding services and operations.
2. Addressing inquiries and resolving issues to enhance customer satisfaction.
3. Assisting in managing passenger flow effectively at various stations.
4. Supporting the sales of fare media to ensure seamless travel experiences.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-focused mindset with problem-solving abilities.
This position plays a vital role in maintaining high standards of customer service and operational efficiency at Metrolink.
