Patient Support and Advocacy Representative
3 days ago
i3 Verticals Management Services, Inc. is seeking a highly skilled Patient Support and Advocacy Representative to join our team. This critical role requires exceptional communication skills, a strong understanding of health insurance plans, and the ability to navigate complex issues with ease.
About the Job:
- Provide top-notch customer service to patients, insurance members, and healthcare providers, resolving issues promptly and effectively.
- Manage incoming calls, emails, and electronic communications, responding to inquiries related to insurance coverage, medical claims, and patient services.
- Maintain accurate records of interactions and services provided, adhering to data privacy regulations and best practices.
- Collaborate with internal teams to address complex issues and ensure timely resolution, leveraging expertise to drive positive outcomes.
- Stay up-to-date on industry developments, regulatory changes, and company policies to provide informed guidance to patients and members.
Key Qualifications:
- High school diploma or equivalent required; associate's degree or relevant certifications preferred.
- At least one year of experience in a customer service role, preferably in a healthcare or insurance setting.
- Excellent communication and problem-solving skills, with the ability to convey complex information clearly and empathetically.
- Familiarity with health insurance plans, including HMO, PPO, Medicaid, Medicare, and private plans.
- Bilingual proficiency is a plus, as we serve a diverse patient and member base.
Estimated Salary Range:
$50,000 - $70,000 per year, depending on experience and qualifications.
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