Patient Support and Advocacy Representative

3 days ago


Shreveport, Louisiana, United States i3 Verticals Management Services, Inc. Full time
Job Description:

i3 Verticals Management Services, Inc. is seeking a highly skilled Patient Support and Advocacy Representative to join our team. This critical role requires exceptional communication skills, a strong understanding of health insurance plans, and the ability to navigate complex issues with ease.

About the Job:

  • Provide top-notch customer service to patients, insurance members, and healthcare providers, resolving issues promptly and effectively.
  • Manage incoming calls, emails, and electronic communications, responding to inquiries related to insurance coverage, medical claims, and patient services.
  • Maintain accurate records of interactions and services provided, adhering to data privacy regulations and best practices.
  • Collaborate with internal teams to address complex issues and ensure timely resolution, leveraging expertise to drive positive outcomes.
  • Stay up-to-date on industry developments, regulatory changes, and company policies to provide informed guidance to patients and members.

Key Qualifications:

  • High school diploma or equivalent required; associate's degree or relevant certifications preferred.
  • At least one year of experience in a customer service role, preferably in a healthcare or insurance setting.
  • Excellent communication and problem-solving skills, with the ability to convey complex information clearly and empathetically.
  • Familiarity with health insurance plans, including HMO, PPO, Medicaid, Medicare, and private plans.
  • Bilingual proficiency is a plus, as we serve a diverse patient and member base.

Estimated Salary Range:

$50,000 - $70,000 per year, depending on experience and qualifications.



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