Current jobs related to Booking Specialist - Monterey, California - Portola Hotel & Spa

Position Title: Reservations Agent

Department: Reservations

Reports To: Reservations Manager

Division: Rooms

Classification: Non-Exempt

The Reservations Agent is responsible for managing all incoming reservation inquiries through calls and emails with a high level of professionalism and efficiency. This role involves creating, modifying, and canceling reservations while providing detailed information about the hotel’s rates, amenities, room types, services, and special offers. The ideal candidate will maintain consistent communication with clients via phone and email, ensuring meticulous attention to detail and effective time management to achieve complete guest satisfaction.

• Stay updated on all departmental communications and events to provide friendly and professional service to both guests and team members.
• Handle all guest interactions promptly and professionally, anticipating needs to ensure satisfaction and encourage repeat business.
• Exhibit comprehensive knowledge of the Reservations Department and utilize all systems accurately to deliver exceptional service.
• Understand room rates and market codes, demonstrating the ability to apply appropriate discount rates.
• Maximize hotel revenue by demonstrating proficiency in the Central Reservations System and related technologies.
• Collaborate with Front Office and Sales Departments to gather necessary group information and communicate effectively.
• Adhere to all policies and procedures regarding cash handling and billing, ensuring timely responses to the Accounting Department's requirements.

• Possesses a friendly, energetic demeanor with a strong commitment to customer service.
• Demonstrates excellent interpersonal skills and thrives in a collaborative team environment.
• Approaches all interactions with guests and colleagues in a courteous and attentive manner.
• Exhibits strong listening skills to understand and address guest concerns effectively.
• Available to work a flexible schedule, including nights, weekends, and holidays as needed.

• Follow guidelines for the use and maintenance of all relevant equipment, reporting any safety hazards promptly.
• Adhere to safe work practices as outlined in company policies, including the use of required safety gear.

Education: High School Diploma or G.E.D.

Skills Required: Proficiency in Word, Excel, and email communication. Ability to manage multiple email accounts and incoming calls efficiently while maintaining a high level of attention to detail.

Experience: Previous experience in hospitality is preferred; sales experience is a plus.

Note: This job description is a summary of typical functions and responsibilities, and may not encompass all tasks that may be assigned based on business needs.