Information Referral Specialist

7 days ago


Omaha, Nebraska, United States Catholic Health Initiatives Full time
About the Role

We are seeking a skilled Information Referral Therapist to join our team at Immanuel Psych Associates clinic. As a remote position, you will work collaboratively with our psychiatric emergency center and other internal and external agencies to provide exceptional customer service and referrals to callers.

Responsibilities
  • Provide excellent customer service to all callers, conducting initial interventions to determine the most appropriate referral.
  • Collaborate with other internal and external agencies to meet the needs of callers, using problem-solving skills to identify lapses in the service line.
  • Maintain accurate records of calls received and other requested information.
  • Work collaboratively with the psychiatric emergency center on emergency situations and schedule for Outpatient Psych Associates and Psychiatrist Immediate Care Clinic.
Qualifications
  • Preferred: 2-4 years of mental health and/or chemical dependency experience, with knowledge of community resources.
  • Required: Bachelor's Degree in Mental Health Counseling/Social Work or other related field, with post-bachelors work preferred.
What We Offer
  • A competitive hourly rate of $31.62.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a direct primary plan and employee assistance program.
  • Opportunities for career growth and development, including tuition assistance and matching 401(k) and 457(b) retirement programs.


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