Scheduling Specialist

2 days ago


Woodland Hills, California, United States Kaiser Permanente Full time
About Our Team

Kaiser Permanente is a leading health care organization dedicated to providing high-quality, patient-centered care. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.

Job Summary

This position provides high-level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential responsibilities include upholding Kaiser Permanente's policies and procedures, operating in a high-volume call center environment, and prioritizing member needs.

Responsibilities
  • Schedule appointments with various physicians and providers
  • Transfer calls to registered nurses or other medical staff as needed
  • Compose messages for physician/providers or other medical staff based on member requests
  • Provide general information to members and other personnel calling the center
Requirements
  • 1 year of customer service experience in a service-related industry, preferably healthcare
  • High school diploma or equivalent
  • Effective telephone communication skills and excellent interpersonal skills
  • Bilingual (English/Spanish) Level I required
Benefits
  • Estimated annual salary: $45,000 - $60,000
  • A comprehensive benefits package
  • Ongoing training and development opportunities


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