Current jobs related to Host/Hostess - 925 Restaurant - Wayzata, Minnesota - Sage Hospitality Group

Job Summary

We are seeking a highly skilled and experienced Host/Hostess to join our team at 925 Restaurant. As a Host/Hostess, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and maintaining a clean and welcoming atmosphere.

Key Responsibilities

• Greets arriving customers, seats them, and establishes rapport to accommodate special needs or requests.
• Assigns sections to servers, notifies them of new seats, and ensures customers receive immediate attention.
• Maintains a highly visible presence in the restaurant, circulating to assist servers, respond to customer requests, and assess the efficiency of the operation.
• Processes transactions on the computerized cash register, counting back change and verifying accuracy of items on guest checks.
• Ensures all charge vouchers are complete, verifies dates, charge amounts, authorization numbers, and signatures.
• Elicits feedback from departing customers to improve the operation and increase customer base.
• Distributes and accounts for all checks issued to servers, maintaining an accurate written check issuance log.
• Counts revenues received, balances cash register reports, and alerts management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Reports any maintenance or housekeeping discrepancies to management.

Requirements

• High School diploma or equivalent.
• Previous experience in a position with heavy cash handling responsibilities and customer service exposure.
• High school graduate level mathematical aptitude, knowledge of standard cash handling procedures, and computerized cash register systems.
• General knowledge of basic customer service skills, restaurant operations, and food service principles.
• Ability to communicate verbally and in writing in English, follow written and verbal instructions, and work on multiple tasks simultaneously.
• Ability to use tact and understanding when dealing with customer service problems, including stressful and highly emotional situations.
• Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
• Ability to lift and carry trays and bus tubs weighing up to 10lbs.
• Ability to stand throughout the entire shift and lift arms above head to retrieve objects from shelves.
• Ability to read written communiques, computer screens, and print-outs, see colors, and survey the entire room in dimly lit conditions.

Benefits

• Sage Hotel & Restaurant Discounts across the US.
• Paid vacation, sick, and holiday pay.
• Medical, Vision, Dental Insurance, 401k.
• Convenient Location.
• Free Shift Meal.