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Customer Service Representative

4 weeks ago

Lakewood, New York, United States Crosby's Full time

About the Role:

Crosby's is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Greet and assist customers in a friendly and helpful manner.
  • Operate cash registers and handle transactions accurately.
  • Stock and replenish shelves, coolers, and displays with merchandise.
  • Maintain cleanliness and organization of the store, including sweeping, mopping, and dusting.
  • Monitor and maintain inventory levels, notifying management when stock is low.
  • Follow store policies and procedures regarding sales, refunds, and exchanges.
  • Keep track of expiration dates on perishable items and remove expired products from shelves.
  • Provide product information and recommendations to customers as needed.
  • Follow safety protocols and guidelines to ensure a safe working environment.

Requirements:

  • Ability to sit, stand, bend, stoop, and reach for extended periods of time.
  • Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
  • Visual acuity to check identification.
  • Be able to read and understand instructions for operating lottery, point of sale systems, and other equipment.
  • Be able to lift up to 50 pounds.
  • Be able to tolerate exposure to gasoline fumes and cleaning products.
  • Be able to enter and work in a cooler with a temperature of 34 degrees up to 60 minutes at a time.

Benefits:

  • 20% employee discount.
  • Paid Time Off.
  • 401K.
  • Referral Bonus - $250 plus a free pizza.
  • Opportunities for career advancement.
  • Employee Assistance Program - Company Paid.

Salary: NYS Minimum wage & up (based on experience).