Relationship Banker

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which drives our commitment to being a great place to work for our teammates around the world.

We are dedicated to being a diverse and inclusive workplace for everyone, where our teammates can thrive and grow. We achieve this by hiring individuals with a broad range of backgrounds and experiences and investing heavily in their development and well-being.

As a Relationship Banker at Bank of America, you will play a critical role in engaging clients in the lobby to educate and assist with conducting transactions through self-service resources. Your key responsibilities will include accurately and efficiently processing cash transactions for clients as needed.

Key Responsibilities:

• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet their financial needs
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience
• Manage cash responsibilities

Requirements:

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborate effectively to get things done, building and nurturing strong relationships
• Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives
• Be confident in identifying solutions for new and existing clients based on their needs
• Communicate effectively and confidently, and be comfortable engaging all clients
• Have the ability to learn and adapt to new information and technology platforms
• Be confident in educating clients on how to conduct simple banking transactions through self-service technologies
• Apply strong critical thinking and problem-solving skills to meet clients' needs
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manage time and capacity
• Focus on results, while acting in the best interest of the client
• Be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products, and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's degree or business-relevant associate degree such as business management, business administration, or finance