Heavy Equipment Service Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Heavy Equipment Service Coordinator to join our team at Dobbs Equipment. As a Service Coordinator, you will be responsible for ensuring the smooth operation of our service department by providing exceptional customer service, managing work orders, and coordinating with our technicians.
The ideal candidate will have a strong background in customer service, experience with heavy equipment, and excellent organizational skills. You will be able to communicate effectively with customers, colleagues, and management, and work well under pressure to meet deadlines. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service to ensure high levels of customer satisfaction
- Manage work orders from start to finish, including scheduling, coordination, and communication with customers and technicians
- Coordinate with technicians to ensure efficient completion of work orders
- Communicate regularly with customers to provide updates on work order status and resolve any issues that may arise
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2+ years of experience in a customer-facing role, preferably in a heavy equipment industry
- Excellent organizational and communication skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Benefits:
- A competitive salary of $65,000 - $80,000 per year, based on experience
- Ongoing training and development opportunities to enhance your skills and knowledge
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- A collaborative and supportive work environment with a dynamic team
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