Maintenance Technician I at Cambridge Oaks Apartments

Maintenance Technician I Job Description

Job Summary:

The Maintenance Technician I is a key member of our maintenance team, responsible for performing general maintenance repairs, apartment make-readies, and preventive maintenance tasks for our apartment community. This role requires flexibility and the ability to work a varied schedule, including weekends, on-call, and some holidays.

Essential Duties and Responsibilities:

• Perform maintenance activities for the apartment community under the direction of the Community Manager/Maintenance Supervisor.
• Work with the Maintenance Supervisor and Community Manager to complete weekly/daily maintenance employee assignments.
• Report apartments that are ready to show to the Community Manager/Maintenance Supervisor.
• Assist in maintaining the exterior grounds and curb appeal.
• Perform maintenance repairs related to electrical, plumbing, HVAC, pools, appliances, and drywall.
• Identify, correct, and report hazardous community conditions.
• Coordinate and respond to resident/management requests and Service Requests for occupied apartments.
• Determine with the Community Manager/Maintenance Supervisor, requests or emergencies that should be top priority.
• Prepare vacant apartments for move-in.
• Walk all vacant units to determine make-ready needs. Coordinate effort with the Community Manager/Maintenance Supervisor.
• Ensure all trash from apartments are cleaned out before, during, and after make-ready activity.
• Walk the property daily to look for needed maintenance and liability hazards and report to the Community Manager.
• Perform preventive maintenance on equipment and apartments per NHE's schedule.
• Work with the Community Manager/Maintenance Supervisor to determine supplies and equipment needs.
• Must get approval from the Community Manager prior to placing orders.
• Attendance is an essential job function.
• May be requested to assist in other communities.
• Assist with hazardous weather problems, fires, floods, freezes, etc.
• Attend and participate in industry and NHE's training programs as required.
• Responsible for vendor monitoring and quality control.
• Perform the tasks of subordinate associates as needed.
• Perform any and all other duties as requested or assigned by your supervisor/manager.

Knowledge, Skills, and Abilities:

• Specific Skills/Equipment:
  • Computer
  • Propane torch (Plumbing)
  • Steam clean/shampoo machine
  • Key machine
  • Sewer machine
  • Sink machine
  • Leak detector
  • Pressure Washer
  • Volt meter
  • Manifold gauges
  • Paint Sprayer
  • Air conditioners
  • Appliances
  • Water heaters
  • Welding torches (A/C)
  • Hand tools
• Must be able to perform all facets of apartment make-ready.
• On a regular basis, must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities, and supervising employees.
• Will interact regularly with residents, vendors, contractors, supervisors, employees, and coworkers and therefore, must have excellent interpersonal skills.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Attention to detail.
• Must have the ability to work with little direction, maintaining confidentiality and professionalism.
• Be a team player and have an excellent work ethic.

Qualifications:

• Prior apartment maintenance experience is preferred but not required.
• Must be able to perform basic troubleshooting on HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment, and other systems on the community (gates, phone jacks, irrigation systems, etc.).
• Must have a valid driver's license and means of immediate transportation to provide service calls.

Advancement:

• Demonstrated knowledge of HVAC troubleshooting, replacement, and repair.
• Ability to perform advanced troubleshooting on all property systems, HVAC, water heaters, electrical, appliances.
• Must possess an EPA certification Type 1 and 2 minimum.
• Minimum of 6 months as a Maintenance Technician I.
• Good attendance record.
• No written or verbal warnings.

Education and/or Experience:

• High School Diploma or equivalent required; some college or trade school preferred.
• Position requires a minimum of 3 years general maintenance experience and/or at least 1-year multi-family, industrial, or institutional Service Request experience.
• Training/Certificates/Association Memberships:
  • Certifications in Plumbing, HVAC (basic and advanced), journeyman license, and first aid preferred.
  • Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
  • Painting experience.

Language/Mathematical/Reasoning Ability:

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to read and write in English at an intermediate level to read diagrams, meters, instructions, write reports, etc. Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping, and elbow motion).
• Must have normal range of hearing, close, distance, and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, SDS, and general safety training and wearing of proper safety equipment.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community-specific service call/after-hours guidelines.

Working Conditions and Environment:

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

Policies and Procedures:

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

Benefits:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

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