Warranty Technician

4 weeks ago

Conover, North Carolina, United States Ace Hardware Home Services Full time
About the Role

Ace Hardware Home Services is seeking a skilled Warranty Technician to join our team. As a Warranty Technician, you will play a critical role in diagnosing and repairing warranty items for our customers.

Key Responsibilities
  • Conduct thorough inspections and diagnostics to determine the cause of malfunctions or failures.
  • Perform necessary repairs or replacements of defective parts in accordance with warranty guidelines.
  • Enter/maintain accurate job notes of all warranty-related activities into Service Titan.
  • Communicate effectively with customers to provide updates on their warranty claims and ensure their satisfaction.
  • Collaborate with the Service Manager to provide feedback on recurring issues or potential improvements.
  • Follow all safety and operational procedures to ensure a safe working environment.
Requirements
  • High school diploma or equivalent; technical certification or 2 years minimum in the HVAC field.
  • EPA Certification required, Nate Certification is a plus.
  • Proven experience as an HVAC technician.
  • Strong diagnostic and problem-solving skills with a keen attention to detail.
  • Excellent communication skills, with the ability to explain technical issues in a clear and understandable manner.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficiency with Service Titan is a plus.
  • Customer etiquette skills required.
Why Work with Us

Ace Hardware Home Services is committed to providing our employees with a great culture and competitive benefits. We offer a wide range of benefits, including incentive/commission/bonus opportunities, 401(k) retirement savings plan with matching company contributions, comprehensive health coverage, and more.

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