Nordstrom Counter Manager

4 weeks ago


Boca Raton, Florida, United States Charlotte Tilbury Full time
Job Overview

The Counter Manager is a key role within the Charlotte Tilbury brand at Nordstrom, responsible for driving sales and delivering exceptional customer service.

As a Counter Manager, you will be the ambassador for the Charlotte Tilbury brand, reflecting its values and customer base. Your primary objective will be to achieve optimal financial results by maximizing top-line sales potential and ensuring superior service to our customers.

Key Responsibilities:

  • Sales: Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer, and extend exceptional customer service beyond the in-store experience.
  • Team Management: Proactively anticipate staffing needs, determine individual and team sales targets, and analyze business performance to plan strategy within day-to-day business and events.
  • Operations: Ensure the counter is 'customer ready' from open to close of business, maintain inventory levels, control store expenses, and implement visual merchandising and new launch displays.

Requirements:

  • Strong sales and customer service skills.
  • Ability to lead and manage a team.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

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