Automotive Master Certified Technician

6 days ago

Waxahachie, Texas, United States Christian Brothers Automotive Full time
Job Title: Automotive Master Certified Technician

Job Overview:
We are seeking a highly skilled and experienced Automotive Master Certified Technician to join our team. As a key member of our service department, you will be responsible for maintaining workflow and work distribution among technicians. You will work closely with the Service Manager to oversee the quality of work on guests' vehicles and shop efficiency.

Responsibilities:
• Work with the service department to distribute work to technicians
• Manage and oversee individual technician workloads and overall workflow in the service area
• Oversee technician team progress through internal training requirements and coach technicians to prepare for certifications
• Train and mentor new technicians
• Help other technicians diagnose and repair vehicles when necessary
• Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance
• Manage technician team-building opportunities
• Educate technician team to uphold brand and quality standards of the team to troubleshoot guest concerns quickly and effectively
• Manage and maintain shop supplies and equipment
• Monitor bulk fluid levels
• Monitor shop efficiency through technician hours reports and ticket audit process
• Manage scan tool subscriptions
• Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
• Manage and oversee technician work schedule
• Enforce safety regulations and protocols
• Work closely with the service department and effectively communicate guest concerns and assist with guest complaint resolution when necessary

Qualifications:
• Positive attitude and a desire to serve guests
• 7+ years of experience as an automotive technician/mechanic
• Excellent automotive diagnostic skills
• A strong investment in tools
• Ability to work 30+ hours per week
• ASE A1-A8 Certifications required; ASE Master L1 preferred
• Capable of diagnosing and repairing all makes/models of vehicles
• Meet or exceed hourly goals
• Aptitude for learning additional skills and processes
• Professional appearance and strong communication
• Desire for long-term career development

Physical Requirements:
• Occasionally lift and/or move over 50 pounds
• Be able to work with tools on vehicles lifted above their head
• Work in tight spaces as dictated by the vehicle's needed repair
• Have the needed dexterity in order to efficiently use hand tools
• Walk/stand for the majority of their workday
• Drive manual transmission vehicles
• Efficiently navigate a computer

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