Automotive Chatbot Specialist

3 weeks ago


Topeka, Kansas, United States Ford Motor Company Full time

Join our dynamic team at Ford Motor Company and take your career to the next level as a ServiceNow Virtual Agent Developer. With a competitive salary of $125,000 per year, this is an exciting opportunity to make a real impact on our customers' lives.

About the Team

Our Workplace Tech CX team is responsible for designing and implementing innovative technology solutions to enhance the customer experience. We are passionate about leveraging cutting-edge technologies like AI, machine learning, and ServiceNow to deliver seamless interactions.

As a ServiceNow Virtual Agent Developer, you will be working closely with our team to develop and implement advanced chatbots that meet the evolving needs of our customers.

Responsibilities
  • Serve as the ServiceNow NLU/LLM SME
  • Lead a team of 2-3 Virtual Agent developers, providing guidance and direction
  • Deep-dive investigation of ServiceNow LLM and NowAssist VA deployment
  • Integrate ServiceNow with other Ford LLMs
  • Drive PoCs/discoveries of new tools and technologies to support ServiceNow LLM advancement

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, making this a great opportunity for those looking to grow their careers in a dynamic and supportive environment.



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