Resident Specialist

3 weeks ago

Washington DC USA, United States MMP Staffing Full time
Job Summary

MMP Staffing is seeking a highly skilled Resident Specialist to provide exceptional customer service to residents, guests, and team members at our property site.

This role involves showcasing and leasing apartments, assisting with the moving process, and providing administrative support to the Community and/or Services Maintenance Manager for various property-related tasks.

Experience in Section 8 housing and LIHTC is preferred.

Key Responsibilities
  • Customer Service: Respond promptly to all calls and inquiries with the highest level of customer service.
  • Appointments: Schedule appointments and conduct in-person visits as needed.
  • Resident Relations: Listen to resident requests, concerns, and comments, and refer them as appropriate. Develop relationships with residents to understand their needs and aspirations.
  • Maintenance Requests: Initiate maintenance service requests promptly and follow up with residents to ensure completion of service.
  • Property Tours: Greet prospective tenants and show the property and its features according to established procedures.
  • Application Processing: Process applications for approval and follow up with applicants. Prequalify prospects according to company procedures and housing requirements.
  • Service Inspections: Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
  • Community Engagement: Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
  • Rental Payments: Manage the rental payment process.
  • Lease Administration: Prepare recertifications and lease renewals, and enter data into the tracking system.
Additional Responsibilities
  • Contribute to the cleanliness and curb appeal of the community on a continuous basis.
  • Conduct market surveys and shop competitive communities.
  • General Clerical Duties: photocopying, faxing, mailing, and filing; sign for and distribute packages.
  • Track and ensure timely delivery of resident notices.
  • Coordinate and maintain records for staff office, phones, parking, and office keys.
  • Code and process invoices and research discrepancies as needed.
Requirements
  • Excellent customer service, verbal, and written communication skills.
  • Ability to type at least 35 wpm.
  • Demonstrated ability to learn and operate office systems including telephone, copier, and computer systems.
  • Proficiency with Microsoft Office including Word, Excel, and MS Outlook.

MMP Staffing is committed to building a strong community environment and is seeking a dedicated professional to contribute to our team.

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