Global Repair Services Director

3 days ago


Aurora, Colorado, United States Sonova Full time
Join Our Team

We are seeking a Global Repair Services Director to lead our technical service operations in North America. As a key member of our Customer Service organization, you will be responsible for establishing a consumer-oriented technical service operations for our businesses in North America.

The estimated salary for this position is $140,000 - $200,000 per year, depending on experience and qualifications.

Key Responsibilities:

  • Develop and implement strategic plans to improve customer satisfaction and reduce operational costs.
  • Manage service providers to conduct regional technical service operations, ensuring compliance with business process and application ecosystem.
  • Collaborate with global colleagues to develop innovative technical service operations that align with company strategies.

Education and Skillset

  • Bachelor's degree or equivalent work experience required, Electrical engineering degree preferred.
  • +5 years in Customer Service/Technical Service in Consumer Electronic industry.
  • Experienced in coordinating technical service operations and leading successful project teams.
  • Strong analytical and critical thinking skills, with advanced proven skills in deploying and administering customer service IT-systems.

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