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Pet Care Associate
1 month ago
At Banfield Pet Hospital, we are seeking a highly skilled Pet Care Associate to join our team. As a key member of our client care team, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.
Key Responsibilities:
Provide top-notch customer service to clients via phone, email, and web chat
Resolve client problems by determining the cause of the issue, selecting and explaining the solution, and following up to ensure resolution
Recommend potential products or services by recognizing and analyzing client needs
Contribute to team effort by accomplishing related results (personal metrics)
Manage high volume of incoming client requests
Requirements:
Associate's degree preferred, or the equivalent combination of education, training and experience
Minimum of one year of relevant customer service and/or call center experience
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Strong client contact handling skills and active listening
