AM Server

6 days ago

Denver, Colorado, United States Sage Hospitality Group Full time
Job Overview

As a member of our restaurant team, you will provide exceptional food service to our guests, ensuring a memorable dining experience. Under general supervision, you will greet and take food and drink orders, serving the orders and accommodating special needs and requests.

Responsibilities
  • Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs and requests.
  • Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorize menu items, recipes, and daily specials to answer questions and make recommendations to customers.
  • Maintain cleanliness standards in the restaurant, wait station, and kitchen service area to ensure a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
  • Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receive proper payment from guests and ensure accuracy of guest checks and method of payment to safeguard customer and company.
  • Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service, and facility.
  • Respond to customer inquiries and comments in person and on the phone by providing timely and knowledgeable information to provide quality customer service.
  • Present a clean and professional appearance at all times.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Qualifications
  • High school education or equivalent.
  • Previous experience in a similar position of 3 months or longer.
  • Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
  • Standard cash-handling procedures.
  • Fluency in oral and written English.
  • Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions.
  • Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
  • Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing - during preparation, during service hours, or during expediting.
  • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have the ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Benefits
  • Paid sick time.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Great discounts on Marriott Sage Hotels, Restaurants, and much more.
  • Discounted covered garage parking available for purchase.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary

USD $15.27/Hr.

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