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Patient Relations Associate Specialist
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Planned Parenthood. In this role, you will be the first point of contact for our patients, providing exceptional telephone customer service and scheduling appointments on our Clinical Information System (CIS).
Key Responsibilities:- Answer in-bound telephone calls within three rings and respond to callers' questions regarding hours, services, directions, prices, referrals, etc.
- Forward medical questions and concerns to appropriate health center staff and ask relevant questions to determine the type of visit necessary for the patient's needs.
- Schedule patient appointments on CIS using existing registration information or by processing a 'mini' registration.
- Accurately record insurance information on the system, verify coverage, and obtain pre-authorization for services from third-party insurers as needed.
- Perform sliding fee scale assessments and provide information on available programs, such as Family Planning Benefits Program (FPBP) and Medicaid for Pregnant Women.
- High school diploma or equivalent with one year of experience in a call center, healthcare setting, or providing customer service.
- Excellent customer service skills, especially a calm and friendly telephone manner.
- Adept at using CIS software and MS Outlook programs utilized in this affiliate.
- Ability to perform detail-oriented work routinely and handle confidential information discreetly.
- Ability to speak Spanish or other languages common to our clientele is preferred.
The salary range for this position is $21.25 per hour, with an increase to $21.75 per hour after successful completion of the probationary period. We offer a comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, Paid Maternity Leave, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program, and a 401(k) Plan with a match.
