This position serves as the front-line point of customer contact within the Large Ag Service Department. The successful candidate will focus on ensuring great customer satisfaction and assist the Service Manager in achieving daily tasks on time. This individual will also be responsible for ensuring service technicians develop, stay on task, and meet deadlines while providing quality repair work.

• Assist shop technicians in developing their skills, focusing on technicians with less than 2 years of employment with Hutson.
• Mentor new technicians into advanced levels and create a healthy shop culture that pursues excellence.
• Conduct periodic spot checks of completed jobs to ensure thoroughness and quality.
• Provide systems and technical support for shop technicians when necessary.
• Ensure the correct usage of Codify on job codes.
• Monitor the daily efficiency, productivity, and WIP for shop technicians.
• Keep the correct jobs are scheduled for technicians and monitor the progress of each repair.
• Understand and ensure compliance with manufacturer warranty and policy procedures, and train shop technicians.
• Assist with the completion of repair jobs in a timely and efficient manner.
• Ensure parts on the correct segment and hours are correct for job quoted.
• Support the service clerk to meet shop metrics.
• Ensure the proper care, storage, and inventory of special tools.
• Monitor shop condition, including cleanliness, safety, and the condition of shop equipment. Report problems to the service manager.
• Assist SM with warranty bin organization and help streamline the warranty audit process.
• Help office with whiteboard organization and provide follow-up with customers and technicians on anything over 2 weeks old.
• Bill enough hours monthly to cover your expense (this will be detailed monthly).
• Achieve an understanding of technician knowledge level to create training plans.
• Support Service Manager or Service Writer with technical knowledge to drive customer experience.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company's reputation and image in the community is consistent with Hutson Inc. Core Values.

• At least 3 years of customer service, technical, or Ag equipment experience is preferred.
• High School Diploma or GED equivalent is required.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.