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Automotive Parts Specialist
2 months ago
Position Overview
This role emphasizes collaboration and relationship-building, ensuring effective communication and adherence to established protocols. In a dynamic setting, you will be expected to address customer needs promptly and accurately.
Benefits Offered
- Employee Stock Ownership Plan
- Employee Referral Incentives
- Discounts on Parts, Service, and Vehicles
- Company-funded Short-Term Disability
- Company-funded Basic Life Insurance
- Long-term Disability Coverage
- Optional Life Insurance
- Health, Dental, and Vision Coverage
- Paid Time Off
- 401k Retirement Plan
- Deliver Exceptional Customer Service: Act as the main contact for clients seeking parts and accessories for their Honda vehicles. Exhibit outstanding customer service by warmly welcoming clients, understanding their requirements, and providing knowledgeable advice and recommendations.
- Inventory Oversight: Efficiently manage the parts inventory by monitoring stock levels, conducting regular audits, and identifying opportunities to enhance inventory management and minimize waste.
- Technical Knowledge: Keep abreast of the latest advancements in Honda vehicles, parts, and accessories. Offer technical support and guidance to both customers and dealership personnel as necessary.
- Team Collaboration: Collaborate closely with various departments within the dealership, including service, sales, and administration, to ensure a smooth customer journey and enhance overall dealership efficiency.
- Administrative Duties: Execute administrative responsibilities related to parts sales, including order processing, maintaining accurate records, and generating necessary reports.
- Workspace Maintenance: Ensure the parts department remains clean, organized, and visually appealing at all times, adhering to dealership standards and safety protocols.
- Outstanding Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
- Automotive Parts Knowledge: Comprehensive understanding of Honda vehicles, parts, and accessories, with the capability to accurately identify and recommend parts based on customer requirements.
- Effective Communication Skills: Strong verbal and written communication abilities, capable of conveying technical information clearly to customers and colleagues.
- Detail-Oriented: High attention to detail and accuracy, especially when processing orders and managing inventory.
- Collaborative Team Player: Ability to work effectively as part of a team and support colleagues across different departments to achieve shared objectives.
- Problem-Solving Abilities: Skill in troubleshooting issues and devising creative solutions to meet customer needs and resolve challenges efficiently.
- Computer Skills: Proficient in utilizing computer systems and software applications for inventory management, order processing, and data entry.
- Physical Capability: Physically able to perform assigned tasks, including lifting heavy items, kneeling, bending, walking, and standing for extended periods.
- Expect regular exposure to moving parts, chemicals, dust, dirt, and varying weather conditions.
